Total Quality Management

The schülke self-conception is based on a holistic approach to quality. It encompasses not only the quality of a product or service in the narrow sense of the word, but all aspects that impact specific customer solutions – and all individual sub-stages. We make every effort to continually improve our products and services, with the objective: „zero errors“. For example, during the process we give due consideration to costs and time in addition to the expectations and demands of our customers. We also include the areas of work safety, environmental management, leadership and cooperation in our quality concept. This demand for holistic quality at schülke creates more than economic success: a sustainable contribution to the environment and society.

Those who want to be among the best must set their own standards. More and more standards, laws and guidelines are defining the framework for business activities within our economy or within our field – as a general rule we have, however, already previously set ourselves these higher standards. We are fully committed to pushing ahead in this respect. As one of the first companies with our set-up we established an Integrated Management System back in 1996. This system ensures that the structure and organisation of our company are in harmony with our company policy and our trend-setting self-image. As an interdisciplinary instrument and within the context of our Total Quality concept, the Integrated Management System enables us to achieve our goals. In addition to internal processes it regulates a number of other influencing factors: from the fulfilment of customer expectations and requirements to the observance of work safety, the preservation of resources and the identification of errors and their causes as well as the provision of staff and resources. It therefore consists of rules and procedures for the following five areas:

• Personnel management
• Environmental management
• Work safety management
• Quality management
• Risk management

The Integrated Management System covers all departments at our headquarters as well as all subsidiaries. One company – one uniting standard: of which our customers all over the world can be sure.

When it comes to what we do we set ourselves the highest standards. As a result, we subject ourselves to regular self-critical reviews. For these audits we have established a sophisticated process comprising internal and external review systems. Not only all statutory requirements are met but also, and above all, the high quality standards that we ourselves have defined. The whole company, plus our suppliers, are included in the review system. The results of these audits underline on the one hand the high efficiency of our management system – and on the other also highlight any weaknesses and potential for improvement. Valuable information that immediately leads to new optimisation measures. For: post-audit is pre-audit.